Travelers who seek for true luxury hotels expect certain luxury hotel standards. These standard involves hotel’s services, rooms, dining, and everything else for which they are ready to pay high. They must get a high level of service from every staff member that they encounter. Also, they should feel an attitude of assistance and happiness from the staff.
The various things that one should expect from luxury hotels are:
Simple reservation process: People like to reserve those luxury hotels that provide fast and reliable services. Whether one wants to book a room through online, phone or through any travel agent, the booking procedure should be simple and quick.
Effortless checkin and checkout service: Luxury travelers hate to wait. The check in and checkout process should be such that they don’t have to wait for long. No one wants to stand for long at the hotel desks and filling out forms with various details like address, passport number, etc. In order to avoid this situation, luxury hotels should provide their customers with a more comfortable area where they can relax and then pursue for all the formalities.
Excellent facilities: A luxury hotel should offer all the modern amenities and facilities. These facilities may include spa, Café, Lounge bars, restaurants, Wifi access, laundry services, swimming pool, gym or fitness room and various other complementary services. They should be able to provide all the superlative facilities that stand out against their competitors as a whole.
Experienced, knowledgeable and attentive staff: Also, the staff should be very attentive and must be available at the time to address the needs of their customers. They should make their customers to feel special through their astounding services.
Choice of room: The hotels should provide the rooms that their customer is looking for. It should be very clean and well maintained. The room should include all the necessary facilities, desired by a particular customer. Additionally, it should be luxurious with extravagant décor, amenities and equipments. In case, there are any issues with room, it should be addressed promptly and with a willing attitude. Also, twenty-four hour room service should be available to serve the needs of customers.
Hospitality: All the luxury hotels and resorts should provide best hospitality services. The guests should be handled in a polite and courteous manner. Also, these resorts should be able to assist their customers in all matters from the time they enter to the time they leave the place. Customers should have a nostalgic holiday experience.
Fine interior decoration: The interior decorations play a very important role in making a place look more luxurious and comfortable. The decoration may reflect the culture of that place with all the artistic works which should give great pleasure to the guests.
Delicious food and beverage: Tasty and healthier food with wide range of options is another most important aspect that people look for in a luxury hotel.